Conditions of sale

 GENERAL CONDITIONS OF SALE

The website planet-moteur.com is the property of the company Rectification 2000

a limited liability company with capital of 10,000.00 euros
registered office: 10 rue d’Estienne d’Orves
92250 la Garenne Colombes, France.
Trade & Companies Register: Nanterre B 342 789 419 RM 920
Siret no.: 42 789 419 000 21
APE: 2562B
Intra-Community VAT no.: FR71342789419
CNIL [National Council for Data Processing & Civil Liberties] declaration no.: 132 22 97

Texts, photographs, drawings and product characteristics are subject to change without prior notice. In case of a manifest error in the representation or description of a product, the site visitor may notify the company by calling 01.47.80.15.64 or by E-mail on: contact@planet-moteur.com. Should this apply to an order which has already been dispatched, the client may exercise their entitlement to return the component concerned within 7 days of receipt.

Planet-moteur shall not be held liable for the consequences of the incorrect use, incorrect installation or fitting of an inappropriate component in/on a vehicle engine.

Any total or partial reproduction of content posted on line on the “planet-moteur.com” website shall be subject to the written authorization of the company Rectification 2000.

PRICES

All our prices are inclusive of all taxes (incl. tax) and are expressed in euros (€). In certain sections, prices excluding taxes (ex. tax) may be indicated for information. The carriage charges indicated in the order confirmation section take account of the weight of the component(s) ordered, the delivery destination, preparation and packaging costs. For the collection of an order from our workshops, the order concerned must be placed by telephone (01.47.80.15.64 – non-premium rate number) or by E-mail (contact@planet-moteur.com).
Validation of an order and settlement in respect thereof implies acceptance of the general conditions of sale.

SETTLEMENT

The Planet-moteur site accepts on-line payment by bank card. Transactions are secured by the Banque Populaire (Cyberplus payment). It is also possible to complete settlement by bank card by telephoning: 01.47.80.15.64, or to pay by cheque. In these last two cases, a written order will be required (by mail or by fax on: 01.47.86.92.52), and packages will not be dispatched until 3 – 5 days following the receipt of payment. Cheques must be drawn on a bank which is established in mainland France and made payable to the order of: Planet-Moteur / Rectification 2000.
Products shall remain the property of planet-moteur.com pending the full collection of payment by Rectification 2000 (Law n° 85.98 of 25/01/85, Art.121).

DISPATCH / DELIVERY

Delivery times are indicated in the description of each article. In case of a combined order for a number of articles, the minimum delivery time will be the longest of the times indicated for the components ordered. In accordance with Article L 114-1 of the French Consumer Code, a client may cancel an order if they have not received their package within 7 working days of the deadline for delivery. In case of a combined order, the delivery deadline will be calculated on the basis of the longest dispatch time, plus a delivery time of 2/3 working days within mainland France, 4/5 working days in EU countries, and 10/12 working days for the rest of the world. These times will be increased by 1 working day for any order placed on a Sunday, by 2 working days for an order which is registered on a Saturday, and by 4 working days in case of a public holiday and/or a non-working day which falls on a Monday or Tuesday, or on a Thursday or Friday. Reimbursement shall be completed within 30 days of the receipt of a package returned by the client, subject to the condition of the package and of the component returned, further to inspection by the planet-moteur after-sales service.
Dispatch times shall be 48 hours from the receipt of an order, a maximum of 72 hours for any order received on a Saturday or Sunday, and a maximum of 96 hours in case of a public holiday/non-working day which falls on a Monday, Tuesday, Thursday or Friday.


The recipient shall confirm that components received are in good condition and/or shall notify any reservations to the carrier, who shall assume sole liability for any deterioration or loss of goods in transit.
Planet-moteur dispatches goods by the Colissimo registered parcel service, and shall not be held liable for the extension of delivery times.
In case of the loss or theft of a package dispatched by planet-moteur.com, an investigation will be conducted with the carrier and, subject to the confirmation of the loss (after 30 working days), we will send you a further product or reimburse the value of your order in full (inclusive of carriage costs).
For reasons of private insurance, planet-moteur.com is not able to complete deliveries to the USA and Canada. The same applies to countries where the postal services cannot guarantee the carriage and/or distribution of our packages.

RIGHT OF CANCELLATION

The client shall be entitled to exercise a right of cancellation within 7 working days of the receipt of their order (Articles L121-18-4 and L 121-20 of the Consumer Code). In accordance with Article L 121-20 -1 of the Consumer Code, Planet-moteur.com will reimburse the full amount of sums charged, with the exclusion of the carriage charges.
The client will request the issue of a “return receipt” by Planet-moteur.com, either by telephone (on 01.47.80.15.64), by fax (on: 01.47.86.92.52) or by E-mail (to: infos@planet-moteur .com). A client who has exercised their right of cancellation will return the article concerned to “Planet-moteur, Rectification 2000, 10 rue d’Estienne d’Orves, 92250 la Garenne Colombes France”, and must use the Colissimo registered parcel service for this purpose, within 2 working days of their declaration of intent to exercise this right of cancellation. Return postage costs will be borne by the client. For the issue of a “return receipt”, you will need to have access to your delivery note, article reference and date of ordering. Planet-moteur will reimburse the price of the product concerned, inclusive of all taxes (excluding carriage charges validated at the time of ordering on the planet-moteur site). Do not forget to attach the return receipt to your (correctly sealed) package.
Reimbursement shall be by means of a cheque, which must be made out to the client who validated the initial order at the address registered at the time of ordering, within 30 days of the receipt of the return package. 20% of the initial price of the validated order (excluding carriage charges) may be withheld to cover any deterioration, soiled packaging, dents and/or fitting marks on the component concerned. If the returned component is damaged or incomplete (missing a constituent part, accessory, notice, documentation or original packaging), and consequently cannot be resold as new, planet-moteur will withhold full reimbursement (excluding carriage charges), or may apply a reduction in excess of 20%, according to the analysis conducted by our after-sales service.
Any cancellation of an order or request for reimbursement formulated beyond the deadline of 7 working days shall not be accepted.

GUARANTEE

All products purchased on the planet-moteur.com site will be covered by a statutory guarantee for hidden defects (Article 4 of Decree n° 78-464 of 24th March 1978). This guarantee will not cover the following: abnormal use of the product, the fitting of the latter to the vehicle, the consequences of non-standard use (in competition, etc.), or use which is inappropriate to the original characteristics of the engine.
A guarantee claim on a product will only be considered upon the receipt in our workshops (carriage paid) of the components at issue, accompanied by an accurate and detailed description. We will not pay any indemnity or contribute to any ancillary costs, in whatever form and of whatever type.
In case of a defective product, we will only provide a replacement upon the return, in its original packaging, of the component concerned, further to the inspection of the latter by one of our engineers.
The guarantee shall only give rise to the replacement of components sold by planet-moteur.com, as indicated on our invoice.
In case of a dispute, our liability shall be limited to a maximum term of 6 months from the time of acceptance of the component concerned.

IMPORTANT

Services posted on the “Production to a plan/model” part of the site, together with any order for a “special” set of rings on the planet-moteur.com website, will be subject to a specific treatment. An E-mail (quote) will be submitted to the client, including details of the price and production time for the component(s) requested, further to the submission of an application, accompanied by precise descriptions and a plan, or the submission of a model to: Planet-Moteur, Rectification 2000, 10 rue d’Estienne d’Orves, 92250 la Garenne Colombes. Where an order is placed, by telephone, E-mail, fax or post, and settlement is completed by cheque or by Carte Bleue [Blue Card], the component(s) produced cannot be returned or exchanged, except in case of a defect in manufacture (see “guarantee” paragraph). Moreover, settlement of 50% of the final price will be required at the time of ordering. The balance will be settled prior to the delivery of the component(s) concerned.

COMPETENCE CLAUSE

The present general conditions shall be governed by French law. The competent Commercial Court for the registered office of the company Rectification 2000 shall exercise sole jurisdiction over any legal claim or dispute. The various forms of settlement, together with the place of delivery shall not, under any circumstances, give rise to exemptions from the present competence clause. Goods described in planet-moteur.com shall remain our property, pending full settlement in respect thereof (Law n° 85.98 of 25/01/85, Art. 121).